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Monday, July 13, 2009

Hurry Up And Wait!

I,m sitting at one of our regular shippers with just a little extra time on my hands so, time for another post.

When I received the preplan for this load last night, I sorta knew this would be the case, based on previous experience with this particular shipper.

I'm at a paper mill in Arkansas. And they have such a reputation for not being ready, our dispatch puts a little note in the comments section of the dispatch to note what time you arrive, get loaded (if it's not a preloaded trailer) and what time you depart so they can bill them for tying up one of their trucks for an unnecessarily excessive amount of time.

Today they're having a "production delay".

I arrived around noon after a three hour drive from my previous drop and check in at the trailer inspection area (they inspect all the inbound trailers to ensure they're clean, odor free, don't have any sharp protrusions into the cargo area and no signs of leaks) and after waiting 20 minutes for the trailer inspector to finish up a personal phone call, I was informed of the a fore mentioned delay.

No explanation for the delay. Just come back at ten p.m. and they'll check and see if the product is done and ready to be loaded.

Great! A ten hour wait and no guarantee it will even be ready. And now it's a live load to boot. Guess I'm not making any forward progress today!